Tuesday, August 22, 2017

The Critical factor of team morale in scrum teams | Supreme Agile

תוצאת תמונה עבור ‪morale booster quotes‬‏
One of the main factors of success for any team is to keep a high team morale, the team morale has a direct effect on the team performance and productivity, In Scrum team, this factor becomes even more important due to the nature of the "Self-Organized" team that is based on five main factors:
  1. Respect among the team members.
  2. Commitment to shared goals.
  3. A collaboration that increases synchronization.
  4. Increased communication.
  5. Trust.
The level of morale of the team has a direct impact on all major factors that are used to determine the level of success of the team:
  • Improved productivity.
  • The confidence of the team regarding the process.
  • The efficiency of the work based on team capacity.
  • Attention to details and increased quality of work.
  • Communication, collaboration, and team commitment.
The morale of the team is crucial for both experienced and novice teams, in most cases and based on my experience, the main cause of 90% of team failures are relevant to the morale factor, a team with low morale will have more chances to fail (Especially new teams that just started to use this methodology) than teams with higher moral that are dedicated and committed to success.

How Scrum as a framework can contribute to team morale?

Based on the Agile Manifesto, we can say that one of the main concepts of Agile is to provide value to the client, but in addition, it also describes the three C's (Communication, Collaboration, and Commitment) that make agile such a great process for teams, these three C's can have a major effect on the team morale: 

Collaboration

  • In scrum, the team is "Self-Organized"! Has a result the team morale should be higher due to the importance of each team member that has an equal chance to affect the team progress.
  • Due to the nature of scrum, the team members can see quick results every two weeks so a good collaboration will help the team members to gain more confidence in the quality of their work.
  • Collaboration with the customer will help the team to gain a quick feedback that will help the team to gain a deeper understanding of what is expected from them.
  • All team resources are working together for the same commitments, there is no difference between testers and developers that now can collaborate in an efficient way that will allow them to increase the quality factors.
  • There are a few scrum levels that we can use to determine the maturity of the team, as higher the maturity the higher the collaboration which will reduce the need for performing long and unproductive meetings (Planning, Retrospectives Etc.).


Communication

  • Increased communication with the customer that will help the team deliver value without failing on small communication issues that can affect the morale of the team.
  • Increased communication among the team members using specific meetings (planning, Daily's, Refactoring Etc.) that help the team members to increase the information exchange and narrow the chances for failures that arrived from synchronization issues.
  • Increased collaboration with the product owner that will increase the team productivity.


Commitment

In agile, the commitment is based on the entire team members that should work together to decide the amount of work that they can deliver at the end of each iteration, this type of commitment that based on the opinion of the entire team members will help to increase the morale of each team member.

How the product owner and the scrum master can contribute to team morale?

  • Let the team members to share their thoughts and provide the space for them to express their opinion. 
  • Show your trust, confidence and faith in the team work.
  • Celebrate success and show appreciation to their work.
  • Be patience and understanding about their failures.
  • Provide visibility for the team members about changes that may affect their work.
  • Let the team to participate in major project decisions.
  • Support the team once, they will need it.
  • Make sure you provide a solid ground to the team members for self-improvement.
  • Make sure that the team members will have the chances to learn new things.
  • Provide the team the things that they need in order to succeed.
  • Provide challenges and narrow the routine work. 

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